Help

General FAQ

  1. How do I login to a module?
  2. What is my NID? What if I can’t remember my NID?
  3. What if I’m not affiliated with UCF and need guest access?
  4. What if I forgot my NID password?
  5. Still unable to login?
  6. The login page for the module does not display. What do I do?
  7. What if I do not have administrative access to install programs or change settings on my computer?
  8. Why am I getting an Internet Explorer message to update my browser (Compatibility Mode)?

Student FAQ

  1. The modules sound helpful, but none of my professors have assigned them to me. Is there some way that I can still use the modules?
  2. The URL for the module does not work. What should I do?
  3. I’ve already completed one of the information literacy modules, and now another professor has assigned the same module again. Do I have to complete the module a second time?
  4. I’m in a module, but I don’t know what to do next. How do I work through an information literacy module?
  5. The "Next" (or "Previous") link isn't working. What do I do?
  6. Can I start a module and then come back to it later?
  7. How do I get back to the module on which I was working earlier?
  8. The module text on the screen is to small for me to read. Can I do anything to fix this?
  9. Will I be notified of my assessment scores?
  10. Why are the assessment buttons “greyed out” in the module?

General FAQ Answers

How do I login to a module?

You will need your NID and NID password to log in to the Information Literacy Modules.

If you forget your NID, you can look it up here https://my.ucf.edu/nid.html

If your forget your NID password, you can use the NID password reset online form available at
https://extranet.cst.ucf.edu/PWSelfReset/pages/NidCheck.aspx

If you need help resetting your NID password, please contact the Computer Services Help Desk at 407-823-5117
or visit their website http://www.cst.ucf.edu/service-desk/

Leave a Comment

Back To Top

What is my NID? What if I can’t remember my NID?

You can use this link to check or retrieve your NID.

You can also use this YouTube link for details about “What is my NID” and how to access your NID at UCF.

Leave a Comment

Back To Top

What if I’m not affiliated with UCF and need guest access?

If you are not affiliated with UCF, please contact Corinne Bishop corinne.bishop@ucf.edu about access to the modules.

Leave a Comment

Back To Top

What if I forgot my NID password?

You can reset your NID password using the NID password reset form

For help resetting your NID password, please contact the Computer Services Help Desk at 407-823-5117
or visit their website http://www.cst.ucf.edu/service-desk/

Leave a Comment

Back To Top

Still unable to login?

If after resetting your NID password, you are still unable to login, try clearing your browser cache and cookies.

If you are unsure how to clear the cache and cookies in your browser, please see
http://onlinesupport.cdl.ucf.edu/?taxonomy=docs&s=browser+cache&term=students

Next, close your browser, reopen it, and then try resetting your NID password again.

If you still need help, please contact the Ask A Librarian service http://library.ucf.edu/Ask

Leave a Comment

Back To Top

The login page for the module does not display. What do I do?

Make sure that JavaScript is enabled in your browser. Instructions for Internet Explorer, Firefox, and Safari are available at http://www.google.com/support/bin/answer.py?answer=23852

Make sure that you have FlashPlayer version 10 or above. If not, you can download FlashPlayer here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Leave a Comment

Back To Top

What if I do not have administrative access to install programs or change settings on my computer?

You will need to contact the person or department with administrative rights to your computer.

UCF computers in the campus computer labs should meet the minimum requirements for the Information Literacy Modules.
A list of UCF computer labs is available at http://guides.ucf.edu/c.php?g=78577&p=517810

Leave a Comment

Back To Top

Why am I getting an Internet Explorer message to update my browser (Compatibility Mode)?

If you are using Internet Explorer (IE) with Windows 7 to access the Information Literacy Modules, you may get a popup message that says…  “update your browser” and underneath in small letters it may say something like “proceed without updating.”

This message shows up in IE if Compatibility Mode is turned on in Windows 7. To access the modules, turn Compatibility Mode off by going to the Tools menu option in IE, and then log in on the module screen.  (Another option is to change browsers and use the Firefox browser instead.)

If you still get the IE message after turning Compatibility Mode off, please contact the Ask A Librarian service http://library.ucf.edu/Ask or by calling 407-823-2562 or 1-866-271-7589 (toll free).

For information about Windows 7 Compatibility Mode, please see
http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

Leave a Comment

Back To Top

Student FAQ Answers

The modules sound helpful, but none of my professors have assigned them to me. Is there some way that I can still use the modules?

Yes. You may access and complete any of the ‘generic’ modules at http://infolit.ucf.edu/students/modules.

Leave a Comment

Back To Top

The URL for the module does not work. What should I do?

If you were given the URL from your professor, go back to the original source of the URL and check the address. If possible, click the link or copy and paste the URL into your browser. If the URL still does not work, contact your professor for help. Only the professor will be able to retrieve the correct URL for your course.
If you are accessing the modules from the Infolit website, please  contact the Ask A Librarian service for help at http://library.ucf.edu/Ask or 407-823-2562 or 1-866-271-7589 (toll free).

Leave a Comment

Back To Top

I’ve already completed one of the information literacy modules, and now another professor has assigned the same module again. Do I have to complete the module a second time?

Perhaps not. When you log in to the module, the system will “recognize” you as successfully completing the module previously. You will have the option of importing your previous score to the current course or completing the assessment again if you would like to try for a higher score.  If you import your previous score you will not have to complete the assessment again. But, if the “import” option has been disabled by your professor, you will not have an option to import a previous score, and you will need to complete the assessment again.

Leave a Comment

Back To Top

I’m in a module, but I don’t know what to do next. How do I work through an information literacy module?

There are four sections in each module: Overview, Content, Practice, and Assessment.
The tabs to navigate to each section are at the top of the screen.

Once you click a section, use the “Next” and “Previous” links or the numbers across the top to navigate through each page.
It is recommended that you work through the Content and Practice sections before taking the Assessment quiz.

Once you select the Assessment, you will not be able to access the Content or Practice sections. You may only have one attempt to complete the Assessment quiz unless your professor has informed you otherwise.

Leave a Comment

Back To Top

The "Next" (or "Previous") link isn't working. What do I do?

You may be at the end (or beginning) of one of the module sections (i.e., Content, Practice, or Assessment). If so, choose one of the section tabs at the top of the screen to proceed to another section.

Leave a Comment

Back To Top

Can I start a module and then come back to it later?

While the modules are designed to be completed by most students in less than 30 minutes, there is no time limit imposed. However, the modules will log out automatically after 30 minutes of inactivity. If it is necessary for you to start your work and then resume later, you may do so. You will be required to log in again, but you will be returned to the point in the module that you last accessed.

If using a public computer or if someone else must use the computer before you can return, you may close your browser window or log out by clicking the settings icon and choosing “Log out.” When you log in again you will be returned to the beginning of the module, but any Practice or Assessment items you previously completed will be retained.

Leave a Comment

Back To Top

How do I get back to the module on which I was working earlier?

If your web browser is no longer open to the module, you will need to re-enter the URL you used initially. The URL was either provided to you by your professor or it is a link from the ‘generic’ modules located at http://infolit.ucf.edu/students/modules

Please note that if the module was assigned for credit, you should not use the ‘generic’ set of modules.

Leave a Comment

Back To Top

The module text on the screen is to small for me to read. Can I do anything to fix this?

If an alert window appears on-screen with the message “Content May Be Affected By Screen Size,” click the “Full Screen” button in this window (or select F11 on your computer’s keyboard) to open the module in full screen mode. This will allow the multimedia content to be displayed without any constraints. In addition, you may be able to increase the size of non-media text elements by using the slider control at the bottom right hand corner of the module screen. If your computer is particularly old, it is possible that your screen resolution is lower than the modules’ supported resolution size. If you find that you cannot see the module content, you may find it necessary to access the modules from a different computer. UCF lab computers should meet the minimum requirements for the information literacy modules. A list of UCF computer labs is available at http://www.computerlabs.ucf.edu/

Leave a Comment

Back To Top

Will I be notified of my assessment scores?

Yes, students receive an assessment completion email from the Obojobo system. Each time you submit an assessment score, you will receive an email notice. Emails are sent to your email address on record with UCF, which is usually your Knights email.

Leave a Comment

Back To Top

Why are the assessment buttons “greyed out” in the module?

One reason you may not be able to access the assessment section of a module is that your computer thinks the module is closed.  It’s possible the date/time on your computer is wrong. Here’s a link to Flash clock online – that you can use http://edmullen.net/flash/clock8.swf  to see if the date is correct.  If the date is incorrect, your computer is associating the incorrect date with the module and it thinks the module is closed.  To fix the date, use the Windows Control Panel option for Date and Time.

Leave a Comment

Back To Top